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Creating a Brilliant Workplace

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Our Mission

Creating organizations where people are engaged, leaders are inspirational, processes are efficient and customers are delighted with every interaction.

This makes a Brilliant Workplace

Suzanne Hasbrouck Olson

Owner & Chief Experience Architect


Hi, I'm Suzanne

I've been in the marketing, customer service and employee experience industry for over 20 years, specializing in experience strategy, voice of the customer, experience operations, team development and change management.

I hold a CCXP (Certified Customer Experience Professional) Certification from the Customer Experience Professionals Association and CPXP (Certified Patient Experience Professional) Certification from the Patient Experience Institute.


I am an Authorized Partner and Certified Trainer for Everything DiSC, which enables individuals and organizations to understand their communication styles to improve teamwork, leadership and culture. 

The Brilliant Workplaces team is ready to help you illuminate your brand experience.

Read about my journey to entrepreneurship here.


The Brilliant Workplaces team

The Brilliant Workplaces team is made up of experienced digital marketers, brand marketers, project managers, customer experience and expert trainers.

We have extensive experience in building and growing business to business and business to consumer brands.  We pride ourselves on being a partner in your organization, providing proactive thought leadership for all the dimensions that make a brilliant workplace.

Our Team



Graphic Designer

Sam is a highly creative and multitalented Graphic Designer with experience in marketing, digital, print, and web design. She is currently continuing her education with courses focused on UX Design.

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Business Operations Manager

Rachael specializes in business operations, organization, & workflows. She is an experienced Project Coordinator with a CAPM certification & 10+ years of exceptional customer service. Rachael is always looking for the next adventure! She is an avid bicyclist, hiker & kayaker who loves to travel.

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