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Creating a Brilliant Workplace

Our Mission

Making a brilliant workplace

Creating organizations where people are engaged, leaders are inspirational, processes are efficient and customers are delighted with every interaction.

Suzanne Hasbrouck Olson

Owner & Chief Experience Architect

MA, CCXP, CPXP

Hi, I'm Suzanne

I've been in the marketing, customer service and employee experience industry for over 20 years, specializing in experience strategy, voice of the customer, experience operations, team development and change management.

I hold a CCXP (Certified Customer Experience Professional) Certification from the Customer Experience Professionals Association and CPXP (Certified Patient Experience Professional) Certification from the Patient Experience Institute.

 

I am an Authorized Partner and Certified Trainer for Everything DiSC, which enables individuals and organizations to understand their communication styles to improve teamwork, leadership and culture. 

The Brilliant Workplaces team is ready to help you illuminate your brand experience.

Read about my journey to entrepreneurship here.

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The Brilliant Workplaces team

The Brilliant Workplaces team is made up of experienced digital marketers, brand marketers, project managers, customer experience and expert trainers.

We have extensive experience in building and growing business to business and business to consumer brands.  We pride ourselves on being a partner in your organization, providing proactive thought leadership for all the dimensions that make a brilliant workplace.

Our Team

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Ibukun

Director of Integrated Strategy

Matt has held executive positions in marketing & communications at leading retail, convenience & real estate companies.  Notable is his sixteen years with Giant Eagle, Inc., where he directed marketing, creative services, product marketing, supermarket brand management, loyalty & fuel/convenience. 

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Rachael

Director of Integrated Strategy

Matt has held executive positions in marketing & communications at leading retail, convenience & real estate companies.  Notable is his sixteen years with Giant Eagle, Inc., where he directed marketing, creative services, product marketing, supermarket brand management, loyalty & fuel/convenience. 

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Cayla

Director of Integrated Strategy

Matt has held executive positions in marketing & communications at leading retail, convenience & real estate companies.  Notable is his sixteen years with Giant Eagle, Inc., where he directed marketing, creative services, product marketing, supermarket brand management, loyalty & fuel/convenience. 

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