4 common mistakes when building a customer onboarding program
How avoiding these common pitfalls when designing customer onboarding can lead to a lasting relationship with clients and customers.
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Are you ready to be a Brilliant Workplace?
We work with small to medium sized businesses ready to scale
who need the communications, systems and processes to take business from good to brilliant.
We help businesses:
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Acquire new customers by providing ways to improve your communications and embed your brand into the minds of potential customers.
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Increase current customer spend by understanding customer needs and using this information to remove barriers, increase transaction size and frequency of purchases.
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Reduce turnover by creating a culture of engaged, productive and skilled team members, who are well prepared to serve customers and grow sales.
Why Brilliant Workplaces?
Our belief is simple but powerful -
There are the three main ways to increase revenue, and all of them can be impacted by improving experience.
Our process is codified in what we call the Brilliant Experience Success Factors.
The success factors are derived from learning the secrets of the most profitable and strongest brands in the world. We have integrated these factors into all of our work, services, and strategies - resulting in a consistent set of outcomes and support each other, no matter which path to revenue you start with.
Industry expertise
Grocery
Convenience
Supply Chain
Business Services
Packaging
Manufacturing
Ingredient suppliers
Consumer package goods
Craft beverage
Success Stories
Perfecting the Employee Onboarding Experience
Transform your employee onboarding experience to be Brilliant.
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In this guide:
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The business case for a better onboarding experience
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Essential information for new employees
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Different phases of the on-boarding experience
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A timeline for delivering key messages, and keeping employees engaged past the initial onboarding time.
Become a Brilliant Workplace
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