Suzanne OlsonMar 24, 20234 minCustomer ServiceWant to win in retail? Focus on the basics.Want to win in retail? Focus on 3 basic fundamentals: Have items in stock, keep your store clean and have great customer service.
Suzanne OlsonJan 24, 20235 minCustomer ServiceCustomer Experience and Operations: The secret ingredient for increasing salesCrafting a great customer experience is key for a successful organization in today’s market. But the responsibility of creating and...
Suzanne OlsonDec 29, 20226 minCustomer ServiceIncreasing Sales with Customer Experience: A Guide for B2B Companies Customer experience (CX) comes down to how customers perceive your company. It’s built over time and across every touchpoint at which...
Cayla WheelerDec 12, 20223 minCustomer ExperienceWhy should Customer Experience be an Organizational Priority?Customer Experience should be an organizational priority. Learn how to analyze your current efforts and plan for future improvements.