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Want to win in retail? Focus on the basics.
Want to win in retail? Focus on 3 basic fundamentals: Have items in stock, keep your store clean and have great customer service.

Suzanne Olson
Mar 24, 20234 min read
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How to create a Brilliant Brand Experience - 5 Steps to Wow Your Customers
Create a Brilliant Brand Experience that increases sales, loyalty and positive word of mouth.

Suzanne Olson
Feb 28, 20234 min read
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5 Customer Experience trends for 2022
Whether you are in the business of retail, luxury, hospitality or healthcare – B2C or B2B - this is the year of trust and connection. In...

Suzanne Olson
Dec 8, 20216 min read
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Customer Loyalty: The intersection of personalization and efficiency
Creating loyalty starts with understanding customer needs, making it easy for them and for the business.

Suzanne Olson
Dec 7, 20216 min read
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