Suzanne OlsonMar 24, 20234 minCustomer ServiceWant to win in retail? Focus on the basics.Want to win in retail? Focus on 3 basic fundamentals: Have items in stock, keep your store clean and have great customer service.
Suzanne OlsonFeb 28, 20234 minCustomer ExperienceHow to create a Brilliant Brand Experience - 5 Steps to Wow Your CustomersCreate a Brilliant Brand Experience that increases sales, loyalty and positive word of mouth.
Suzanne OlsonDec 8, 20216 minCustomer Experience5 Customer Experience trends for 2022Whether you are in the business of retail, luxury, hospitality or healthcare – B2C or B2B - this is the year of trust and connection. In...
Suzanne OlsonDec 7, 20216 minLoyaltyCustomer Loyalty: The intersection of personalization and efficiencyCreating loyalty starts with understanding customer needs, making it easy for them and for the business.