Want to win in retail? Focus on the basics.
Want to win in retail? Focus on 3 basic fundamentals: Have items in stock, keep your store clean and have great customer service.
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Suzanne Olson
- Feb 28
- 4 min
How to create a Brilliant Brand Experience - 5 Steps to Wow Your Customers
Create a Brilliant Brand Experience that increases sales, loyalty and positive word of mouth.
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Suzanne Olson
- Dec 9, 2021
- 6 min
5 Customer Experience trends for 2022
Whether you are in the business of retail, luxury, hospitality or healthcare – B2C or B2B - this is the year of trust and connection. In...
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Suzanne Olson
- Dec 8, 2021
- 6 min
Customer Loyalty: The intersection of personalization and efficiency
Creating loyalty starts with understanding customer needs, making it easy for them and for the business.
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