Suzanne OlsonMay 30, 20233 minCustomer Experience4 common mistakes when building a customer onboarding program How avoiding these common pitfalls when designing customer onboarding can lead to a lasting relationship with clients and customers.
Suzanne OlsonMar 24, 20234 minCustomer ServiceWant to win in retail? Focus on the basics.Want to win in retail? Focus on 3 basic fundamentals: Have items in stock, keep your store clean and have great customer service.
Suzanne OlsonFeb 15, 20236 minCustomer ExperienceTop Retail Customer Experience Trends for 2023The year is already in full swing. As with every year, 2023 promises to be an exciting one in retail–and a successful one for those...
Suzanne OlsonJan 24, 20235 minCustomer ServiceCustomer Experience and Operations: The secret ingredient for increasing salesCrafting a great customer experience is key for a successful organization in today’s market. But the responsibility of creating and...