Suzanne OlsonJan 24, 20235 minCustomer ServiceCustomer Experience and Operations: The secret ingredient for increasing salesCrafting a great customer experience is key for a successful organization in today’s market. But the responsibility of creating and...
Suzanne OlsonDec 7, 20216 minLoyaltyCustomer Loyalty: The intersection of personalization and efficiencyCreating loyalty starts with understanding customer needs, making it easy for them and for the business.
Suzanne OlsonNov 17, 20214 minCustomer ServiceLeadership through an internal service cultureCustomer Service more than just for customers, it is the way you interact with your teams and individuals.