Management | Brilliant Workplaces

May 30, 20233 min

4 common mistakes when building a customer onboarding program

How avoiding these common pitfalls when designing customer onboarding can lead to a lasting relationship with clients and customers.

May 15, 20237 min

Driving Customer Satisfaction: The Role and Impact of a CX Leader

Maximizing Customer Satisfaction with a Director of Customer Experience Hire. A Comprehensive Guide

Apr 13, 20233 min

5 Ways to Enhance Employee Experience Without Spending a Dime

5 free and simple ways to improve employee experience. Actions you can put into place and see immediate results.

Jan 24, 20235 min

Customer Experience and Operations: The secret ingredient for increasing sales

Crafting a great customer experience is key for a successful organization in today’s market. But the responsibility of creating and...

Dec 29, 20226 min

Increasing Sales with Customer Experience: A Guide for B2B Companies

Customer experience (CX) comes down to how customers perceive your company. It’s built over time and across every touchpoint at which...

Nov 18, 20226 min

Maximizing Your Customer Experience Efforts Through Organizational Design

Creating a reporting structure for customer experience success. The right organizational design to improve customer experience.

Nov 18, 20215 min

How to be an effective leader: The 4 practices of High Performing Leaders

High performing leaders practice the 4 A's of leadership - being Available, Authentic, Affable and Ability