Suzanne OlsonMay 30, 20233 minCustomer Experience4 common mistakes when building a customer onboarding program How avoiding these common pitfalls when designing customer onboarding can lead to a lasting relationship with clients and customers.
Suzanne OlsonMay 15, 20237 minCustomer ExperienceDriving Customer Satisfaction: The Role and Impact of a CX LeaderMaximizing Customer Satisfaction with a Director of Customer Experience Hire. A Comprehensive Guide
Suzanne OlsonApr 20, 20234 minEmployee ExperienceThe ROI of Employee ExperienceThere are major benefits to focusing on the employee experience including increased profits, better company culture and reduced hiring costs
Suzanne OlsonApr 13, 20233 minEmployee Experience5 Ways to Enhance Employee Experience Without Spending a Dime5 free and simple ways to improve employee experience. Actions you can put into place and see immediate results.