Why Your Business Needs a Customer Experience Leader: Insights and Best Practices
Maximizing Customer Satisfaction with a Director of Customer Experience Hire. A Comprehensive Guide
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Suzanne Olson
- Apr 20
- 4 min
The ROI of Employee Experience
There are major benefits to focusing on the employee experience including increased profits, better company culture and reduced hiring costs
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Suzanne Olson
- Apr 13
- 3 min
How you can improve your employee experience, right now, with no budget
5 free and simple ways to improve employee experience. Actions you can put into place and see immediate results.
15 views0 comments
Suzanne Olson
- Apr 5
- 2 min
Perfecting the Employee Onboarding Experience
Employee onboarding is a critical but often overlooked step in employee success. Learn how to transform your employee onboarding experience.
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Suzanne Olson
- Jan 24
- 4 min
Improve your Organizational Culture and Boost Productivity Through Trust and Delegation
How to delegate effectively to boost productivity. Remove the barriers that keep you from trusting your team.
18 views0 comments
Suzanne Olson
- Nov 18, 2022
- 6 min
Maximizing Your Customer Experience Efforts Through Organizational Design
Creating a reporting structure for customer experience success. The right organizational design to improve customer experience.
32 views0 comments
Suzanne Olson
- Nov 19, 2021
- 5 min
How to be an effective leader: The 4 practices of High Performing Leaders
High performing leaders practice the 4 A's of leadership - being Available, Authentic, Affable and Ability
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Suzanne Olson
- Nov 18, 2021
- 4 min
Leadership through an internal service culture
Customer Service more than just for customers, it is the way you interact with your teams and individuals.
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